Overview

Position Title: Workshop Manager
Reporting To: Managing Director
Direct Reports: Workshop Technicians, Tyre Team, Apprentices, Workshop Administrators

 

Purpose of the Role

To oversee all technical, maintenance, repair, and asset-care functions for the Forklift/Equipment Hire Division and the Trucking Division. The Workshop Manager ensures that company assets remain safe, reliable, roadworthy, and operationally efficient. The role provides leadership to the workshop team, manages parts and procurement, enforces compliance, and delivers accurate technical reporting to support operational excellence.

Key Responsibilities & Accountabilities

1. Workshop Leadership & Team Management

  • Lead and manage technicians, tyre specialists, apprentices, and support staff.
  • Provide training, coaching, and technical guidance to improve skill levels and reduce repeat failures.
  • Enforce discipline, timekeeping, and adherence to workshop standards and safety protocols.
  • Allocate daily tasks, monitor performance, and ensure productive use of labour hours.
  • Conduct toolbox talks and technical updates regularly.

2. Maintenance Planning & Job Allocation

  • Allocate jobs to technicians to maximise productivity and minimise downtime.
  • Review job cards daily to ensure tasks are assigned correctly and completed on schedule.
  • Oversee preventive maintenance, major services, inspections, and repairs for forklifts, trucks, trailers, and light vehicles.
  • Prioritise urgent breakdowns and ensure prompt response.
  • Track repeat repairs and identify root causes.

3. Warranty Coordination

  • Manage warranty claims with suppliers, OEMs, or dealers.
  • Ensure proper documentation, photos, and evidence are submitted for successful claims.
  • Track warranty timelines, replacements, and labour recovery.
  • Maximise warranty recoveries to reduce company cost exposure.

4. Parts, Procurement & Stock Control

  • Review requisitions for parts, oils, tyres, and consumables.
  • Verify proformas for correctness before approval.
  • Follow up on ordered items to ensure timely delivery.
  • Assist procurement with spares research and technical specifications.
  • Ensure parts issued match job card requirements; minimise wastage and misallocation.
  • Conduct regular stock spot-checks and enforce proper storage practices.
  • Maintain supplier relationships and negotiate where appropriate.

5. Asset Quality Control & Technical Assurance

  • Inspect completed jobs to ensure quality workmanship before equipment is returned to service.
  • Sign off job cards after verifying parts usage, labour hours, and task completion.
  • Conduct field inspections and random quality audits on deployed equipment.
  • Ensure all equipment and trucks comply with roadworthiness, safety, and operational standards.

6. Job Card, Tracking & System Management

  • Manage account on the system and reconcile job cards against tracking events and diagnostics.
  • Ensure job cards contain accurate fault descriptions, technician notes, and labour time.
  • Ensure technicians close jobs properly on the system and paperwork is complete.
  • Track breakdown response times and workshop KPIs.

7. Tyre Management

  • Oversee tyre team operations.
  • Record tyre life, tread depths, and usage patterns.
  • Approve tyre disposals and ensure correct fitment across the fleet.

8. Customer Interaction & Service Quality

  • Provide technical support to customers during major failures or breakdowns.
  • Attend customer sites to assess machine condition when required.
  • Deliver technical explanations, service updates, and support during customer meetings.
  • Build trust by ensuring machines deployed are reliable, safe, and well-maintained.

9. Cost Control & Budget Support

  • Monitor maintenance costs (parts, labour, tyres, breakdowns, subcontractors).
  • Reduce costs through productivity improvement, preventing repeat jobs, and maximising warranty recoveries.
  • Review service provider accounts and verify accuracy before payment approval.
  • Provide monthly maintenance cost reports to Managing Director and Finance Manager.

10. Compliance, Safety & Work Environment

  • Ensure workshop compliance with safety standards, policies, and legal requirements.
  • Implement safe working practices, PPE compliance, and hazard reporting procedures.
  • Maintain a clean, organised, and efficient workshop environment.
  • Oversee environmental compliance for oil disposal, spills, and waste.

11. Reporting & Administration

  • Provide daily, weekly, and monthly reports on fleet availability, breakdown statistics, maintenance costs, job completion times, tyre usage, and warranty claims.
  • Ensure job cards and workshop records are maintained professionally and accurately filed.

Qualifications:

  • Diploma/Degree in Mechanical Engineering, Automotive Technology, or related field
  • Professional certification in fleet maintenance or workshop management is an advantage

Experience:

  • Minimum 5–7 years in workshop management or senior technical roles
  • Experience in heavy equipment, trucking, or industrial fleet maintenance

Kindly forward your cv in word format if you are the right candidate, to [email protected] before end of day on Wed 22 April 2026