Overview
Reservations Consultant
A growing organisation within the hospitality sector is seeking a detail-oriented and highly organised Reservations Consultant to manage incoming bookings for one of its units. This role is ideal for an individual who thrives in a structured environment and takes pride in accuracy and customer service. The successful candidate will play a key role in ensuring seamless reservation processes and a positive client experience.
Key Responsibilities :
- Manage all incoming reservations efficiently and accurately
- Capture and update booking information within the relevant systems
- Maintain accurate records to prevent overbookings or scheduling conflicts
- Communicate professionally with clients via phone and other channels
- Coordinate with internal teams to ensure smooth booking and service delivery
- Monitor reservation trends and flag any discrepancies or issues
- Uphold high standards of customer service at all times
Minimum Requirements :
- Strong organisational skills with high attention to detail
- Methodical approach to work, with a focus on accuracy
- Excellent verbal communication skills and a professional telephone manner
- Experience with reservation or booking systems is an advantage
- Ability to quickly learn and adapt to new systems and processes
- Previous experience in hospitality or a customer-facing role is desirable
- Ability to work independently and manage time effectively
If you qualify kindly email your resume in plain word document format to : [email protected]