Overview

We are recruiting!

Our client in Johannesburg, South Africa, is looking for a Technical Administrator to join their team for a job vacancy within the kitchen/ catering equipment industry.

To apply or for more information follow the link below.

 

Overview

Reporting to the Branch Manager, the Technical Administrator provides structure, oversight, and operational leadership to a small team of technicians responsible for delivering professional catering equipment installations and repair services.

This is a pivotal role within the department and requires a mature, highly organised individual who can manage multiple priorities with confidence and precision. The Technical Administrator coordinates workflow, enables collaboration across departments, and assumes full accountability for service delivery and client satisfaction — reflecting a culture where ownership and responsibility are paramount.

 

Responsibilities

  • Build and maintain strong relationships with suppliers to secure competitive pricing and reliable availability.
  • Demonstrate practical understanding of supplier networks and procurement options.
  • Ensure adequate stock levels of critical spare parts to prevent service delays and maximize repair efficiency.
  • Receive, log, and manage service calls with professionalism and clarity.
  • Prepare accurate and commercially sound quotations, balancing labour and spare costs.
  • Proactively follow up on quotations to secure approvals and close sales.
  • Provide regular and transparent updates to customers regarding job status, delays, and completion timelines.
  • Conduct courtesy follow-ups to gather feedback, assess equipment condition, and identify future service requirements.
  • Engage confidently with corporate clients, navigating procurement systems and adding value through professional, face-to-face interaction where required.
  • Track supplier invoices and accurately link them to corresponding job cards.
  • Ensure job cards are updated, completed, and compliant with procedures.
  • Convert job cards into sales orders, including accurate costing and consultant approvals.
  • Maintain internal tracking reports to ensure alignment between departments.
  • Compile and deliver monthly sales and service reports to management.
  • Identify and re-engage lapsed customers with tailored service solutions
  • Monitor sales histories and warranty periods to proactively offer servicing and maintenance.
  • Identify, approach, and visit potential large-scale customers to expand client base.
  • Allocate and prioritize technician jobs to ensure punctuality, efficiency, and service excellence.
  • Implement systems to ensure technicians are equipped with the correct tools and spare parts
  • Monitor job progress and follow up on completion to drive accountability.
  • Maintain ongoing reporting on job card status, technician hours, and departmental targets.
  • Assume ultimate responsibility for job quality, turnaround times, and overall client satisfaction.
  • Liaise with key Stakeholders: Existing clients, prospective customers, accounts team, project managers.

Requirements

  • Organisation: Strong ability to structure workflows and manage competing priorities
  • Communication: Clear, professional engagement with clients, technicians, and internal teams
  • Reliability: Consistent, dependable performance and follow-through
  • Teamwork: Willingness to contribute beyond core responsibilities
  • Industry Knowledge: Familiarity with catering equipment, technical terminology, and industry practices (advantageous)
  • Practical Experience: Hands-on exposure to catering equipment or technical environments (advantageous)
  • Confidence: Assertive, logical, and decisive approach to problem-solving and leadership

 

If you do not receive feedback within 2 weeks of applying, please consider your application unsuccessful.