Overview
We are recruiting!
Our client is seeking a proactive and technically skilled IT Support Specialist to join their growing team. The ideal candidate will provide hands-on technical support, ensure seamless system functionality, and deliver timely solutions to both hardware and software-related challenges. If you are customer-focused, analytical, and passionate about technology, this could be the perfect opportunity.
Key Responsibilities
- Provide first and second-line technical support for desktops, laptops, printers, networks, and mobile devices
- Install, configure, and upgrade hardware, software, and peripherals
- Diagnose and troubleshoot system issues, ensuring minimal downtime
- Maintain and monitor local area networks, servers, Wi-Fi, switches, and firewalls
- Manage user accounts, permissions, password resets, and access control
- Implement and maintain data backup and recovery procedures
- Track and resolve support tickets within agreed timelines
- Support cybersecurity measures, antivirus updates, and patch management
- Prepare technical reports, asset registers, and service documentation
- Train users on IT systems, policies, and safe computing practices
Qualifications & Experience
- Diploma or Degree in Information Technology, Computer Science, or related field
- 2+ years’ experience in IT support or technical services environment
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, networking protocols (TCP/IP, DNS, DHCP)
- Experience with printers, routers, switches, and structured cabling
- Familiarity with ERP systems or cloud technologies is an added advantage
- A+ / N+ / CCNA / MCSE certificates are a strong advantage
- Excellent troubleshooting and customer service skills
If you qualify kindly email your updated resume in plain word document format to : [email protected]