Overview

We are recruiting!

Our client in Harare is looking for a General Manager to join their team for a job vacancy within the hospitality industry.

 

Key Responsibilities

  • Oversee day-to-day operations across all outlets under management.
  • Ensure consistent adherence to Standard Operating Procedures (SOPs) and food safety regulations.
  • Implement and monitor operational checklists, opening/closing routines, and hygiene standards.
  • Conduct regular store audits and follow up on action plans.
  • Champion a culture of exceptional service delivery at all touchpoints.
  • Monitor customer satisfaction through feedback, mystery shopper reports, and surveys.
  • Address and resolve escalated customer complaints within agreed turnaround times.
  • Implement customer retention and loyalty initiatives.
  • Drive sales performance, Average Transaction Value (ATV), and profitability.
  • Prepare and manage store budgets, P&L statements, and cost controls.
  • Monitor and optimize key cost drivers (labour, wastage, utilities, stock variances).
  • Identify growth opportunities through menu innovation, upselling, and promotions.
  • Recruit, train, mentor, and retain high-performing managers and team members.
  • Lead succession planning and internal talent development for future growth.
  • Foster an inclusive, safe, and disciplined work culture.
  • Maintain product consistency aligned with brand recipes and standards.
  • Enforce Frostline quality, recipe adherence, and presentation standards.
  • Work closely with Supply Chain & Quality teams to resolve supply or quality issues.
  • Support new store openings and refurbishment initiatives.
  • Ensure compliance with statutory requirements (health inspections, licensing, labour laws).
  • Maintain accurate operational documentation and audit trails.
  • Mitigate operational risk through proactive planning and issue tracking.

 

Qualifications & Experience

  • Degree or Diploma in Business Management / Hospitality / Food & Beverage or related field.
  • Minimum 5–7 years’ experience in QSR or hospitality management, with at least 3 years in a managerial role.
  • Experience in multi-site or multi-store leadership is a distinct advantage.
  • Proven record of financial management and people leadership
  • Strong commercial acumen
  • Excellent people management and coaching skills
  • Operational discipline and attention to detail
  • Customer-first mindset
  • Problem-solving and decision-making ability
  • Communication and interpersonal skills
  • Ability to thrive in a fast-paced and high-volume environment

 

If you qualify, please email your cv in plain MS Word format to: [email protected]