Overview
We are recruiting!
Our client in Johannesburg is looking for a Senior Manager ICT Applications to join their team for a job vacancy within the financial services industry.
To apply or for more information follow the link below.
- Provide senior management oversight of the Everest system support function, ensuring alignment with fund rules, policies, and mandates.
- Personally manage and oversee the setup of new funds on the Everest system, applying specialist knowledge to ensure accuracy and compliance.
- Lead and perform first-line support for the Everest system by providing technical assistance, troubleshooting, and resolving incidents and service requests.
- Manage, coordinate, and participate in system testing of new functionality, ensuring that test cases align with business requirements and risk considerations.
- Lead the delivery of internal system training to end users, ensuring the organisation builds and maintains the necessary system competencies.
- Conduct regular reviews of the current Everest system setup and champion continuous improvement initiatives to enhance efficiency and effectiveness.
- Escalate, track, and manage second- and third-tier system-related tickets to external vendors, ensuring resolution within agreed SLA parameters.
- Support digital channels post implementation.
- Collaborate closely with other IT teams to maintain a stable, efficient, and secure IT environment that supports business operations.