Overview
We are Recruiting!
Our client, a high-volume retail supermarket, is looking for a Branch Manager to join their team.
If you are interested or would like to know more, please click the link below.
Role Overview
We are seeking a dynamic and results-driven Branch Manager to lead the operations of a high-volume retail supermarket. The ideal candidate will be responsible for overseeing all aspects of store performance, including sales, staff management, inventory control, customer service, and compliance. This role demands strong leadership, commercial acumen, and a hands-on approach to retail excellence.
Key Responsibilities
- Lead daily store operations to ensure efficiency, profitability, and customer satisfaction
- Manage and motivate a diverse team of supervisors, cashiers, merchandisers, and support staff
- Monitor sales performance and implement strategies to meet revenue and margin targets
- Oversee inventory management, stock replenishment, and shrinkage control
- Ensure compliance with health and safety regulations, company policies, and statutory requirements
- Handle customer queries and complaints with professionalism and urgency
- Coordinate with head office on promotions, pricing, and supply chain logistics
- Prepare and submit operational reports, including sales, expenses, and staff performance
- Drive continuous improvement in service delivery, store presentation, and team productivity
Qualifications & Experience
- Diploma or Degree in Business Administration, Retail Management, or related field
- Minimum 5 years’ experience in retail operations, with at least 2 years in a managerial role
- Proven ability to lead teams and manage high-pressure environments
- Strong understanding of retail KPIs, merchandising principles, and inventory systems
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in Microsoft Office and point-of-sale systems
- Fluency in English; local language skills are an added advantage
