Overview

We are recruiting!

Our client in Nampula is looking for Regional Collections Manager to join their team for a job vacancy within the Renewable Energy Sector.

Responsibilities

  • Examine regional portfolio and repayment trends provided and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
  • Mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate risks of disabled lamps and repayments.
  • Provide a weekly update to Sales and Risk management teams on field interventions performed, results achieved, and customer insights. Design, pilot and operationalise collection processes necessary for ensuring better repayments and customer satisfaction.
  • Work with Area Business Managers and Energy Officers to repossess products from delinquent customers in cases where direct intervention is required.
  • Report any product tampering cases observed in the field through the established process and mechanisms.
  • Facilitate reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents etc., as per the processes laid out by the Risk function.
  • Provide training to Agents (Energy Officers) on dealing with repossessions and complex customer collection issues.
  • Drive operating rhythm to follow up with Agents (Field Officers) to ensure they complete their collection calls and repossession tasks on time.

Requirements

  • A bachelor’s degree in social sciences or related subjects
  • At least two years of work experience, especially in the field. Preferably having worked in the Solar energy Industry, Microfinance or Telecom
  • Strong critical thinking, are very attentive to detail and possess advanced excel skills
  • Ability to collect data and detect fraud
  • Excellent verbal and written communication skills, can fluently communicate in English and Portuguese
  • Are comfortable travelling across the country monthly in the field, working with operations and salesforce.