Overview
We are recruiting!
Our client in Nampula is looking for Customer Manager to join their team for a job vacancy within the Renewable Energy Sector.
Responsibilities
- Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.
- Manage key accounts and serve as the main point of contact for technical and operational queries.
- Oversee customer contract implementation, ensure compliance, and proactively manage risk.
- Track performance and generate insights to enhance service delivery and efficiency.
- Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.
- Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.
- Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.
Requirements
- Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.
- Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.
- Experience in the South African energy or renewables sector is a strong advantage.
- Exceptional communication, presentation, and relationship-building skills.
- Strong analytical mindset with attention to process improvement and reporting.
