Overview
Restaurant General Manager
A leading restaurant franchise in Harare is seeking a hands-on, experienced, and highly attentive General Manager to oversee day-to-day operations at one of its busiest branches.
Key Responsibilities:
- Manage all aspects of daily restaurant operations, ensuring smooth and efficient service delivery across kitchen and front-of-house.
- Lead and supervise management teams across departments, including FOH, kitchen, child minders, and security/door staff.
- Create and manage shift rosters to ensure optimal staffing levels per shift.
- Oversee stock management: ordering, receiving, counting, variance tracking, and cost-price monitoring.
- Maintain tight control over purchasing, GP targets, stock losses, and overall purchase-to-turnover ratios.
- Review and reconcile all invoices, ensuring they are accurately captured in systems (GAAP, sales analysis, purchase sheets) and aligned across platforms.
- Conduct regular training and random knowledge tests for waitstaff to maintain service standards.
- Hold weekly meetings with FOH managers to review targets, address operational issues, and implement preventative solutions.
- Work closely with HR on staff matters and labour-related issues.
- Provide detailed weekly reports covering operational KPIs, including sales, purchases, staffing, and stock performance.
Requirements:
- Proven experience in restaurant operations, ideally in a high-volume environment.
- Exceptional stock control skills with a sharp eye for variances, waste, and margins.
- Strong working knowledge of MS Excel (spreadsheets, formulas, reporting).
- Confident, calm under pressure, and capable of handling unruly or unwanted guests professionally.
- A leader who can hold teams accountable while fostering a respectful, high-performance work culture.
To apply, send your CV to [email protected]
Regrettably, only shortlisted candidates will be contacted.
