Commercial Laundry Manager – Seychelles

Overview

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FLUENT FRENCH REQUIRED

The Commercial Laundry Manager is a responsible department head reporting directly to the company General Manager. This role is accountable for the overall administration, operation, and organization of the central laundry facility, ensuring the highest degree of efficiency and cost control. The Manager will lead all laundry and dry-cleaning services, implement and maintain effective training programs for all employees in accordance with commercial laundry policies and procedures, and proactively address any operational challenges. This includes coordinating activities and performing all administrative duties necessary to achieve departmental goals.

Key Responsibilities:

1. Strategic Planning & Operational Management:

· Develop and implement effective planning for all laundry services, utilizing market occupancy forecasts, maintenance/cleaning plans, uniform cleaning schedules, banqueting forecasts, and historical data for outside business.

· Create and execute daily production plans to ensure efficient workflow and meet service demands, considering machine load capacities.

· Continuously seek ways to increase revenue and reduce operational costs without compromising established quality standards.

· Oversee all laundry and dry-cleaning operations, ensuring smooth and efficient processes from collection to delivery.

· Manage and maintain the Central Laundry Organization Chart.

· Develop and implement a Laundry Environmental Action Plan.

· Prepare and manage Laundry Crisis Action Plans.

2. Coordination & Communication:

· Foster close teamwork and maintain clear lines of communication with Housekeeping Departments, and all other relevant departments in Hotels we are dealing with to ensure seamless service delivery.

· Promptly communicate any changes in procedures, machine breakdowns, or servicing programs to relevant department heads and management to assist in their planning.

· Prepare and distribute regular reports, including but not limited to:

Daily production sheets

Weekly or Monthly summary sheets.

Daily revenue reports (for outside laundry services).

Any other reports requested by the General Manager or Resident Manager.

3. Budgeting & Financial Control:

· Prepare the annual laundry department budget in accordance with established procedures, basing projections on:

Revenue from clients and hotels’ guests (referencing historical data and forecasts).

Manpower and payroll costs aligned with projected business levels.

Other operational expenses based on historical information and projected needs.

· Ensure budget accuracy and utilize it as a guideline to achieve departmental goals.

· Monitor and control operating costs, explaining any deviations from the budget in monthly profit and loss statements.

· Implement and oversee revenue control procedures for laundries undertaking outside business, including correct billing (pre-numbered bills), daily revenue reports, bill record books, and daily revenue/production comparisons.

4. Standard Operating Procedures (SOPs) & Documentation:

· Develop, implement, and maintain a comprehensive set of documented Standard Operating Procedures (SOPs) for the laundry department, accessible to all employees. This manual must include:

■ Unit and corporate policies.

■ Detailed operating instructions for all machinery.

■ Hygiene and safety regulations.

■ Emergency procedures.

■ Task sheets and job descriptions for all positions.

■ Training programs.

■ Equipment care and maintenance protocols.

■ Material information and care guidelines (e.g., linen, uniforms).

· Establish and document step-by-step procedures for every task, including timings, safety functions, control functions, and coordination/teamwork aspects. Furnish relevant departments with copies of pertinent procedures.

· Develop and manage all necessary forms and checklists for the department (e.g., Central Laundry Checklist).

· Establish and manage procedures for the cleaning of uniforms, including frequency, handling times, collection times, and emergency cleaning protocols.

Oversee the process for discarding linen that does not meet required standards (due to wear and tear, damage, or irremovable stains), subject to Executive Housekeeper’s approval, and manage its repurposing (e.g., dust sheets, cleaning rags).

5. Staff Management & Training:

· Administer and maintain an effective training program for all laundry and dry-cleaning employees, covering all tasks, job responsibilities, equipment operation, safety, and hygiene.

· Recruit, train, supervise, and evaluate laundry staff.

· Develop and manage duty rosters well in advance to maximize productivity, considering operating hours, delivery times, idle times, occupancy forecasts, banqueting forecasts, days off, holidays, and training programs. Ensure rosters are openly displayed and copies are with relevant departments.

· Implement procedures for measuring productivity (based on item count, machine loads, or revenue) to maintain optimal payroll costs without jeopardizing service standards.

6. Equipment Control & Maintenance:

· Ensure strict supervision and control over all expensive and sophisticated laundry and dry-cleaning machinery.

· Implement and oversee routine maintenance schedules and daily inspection checklists (including closing down checks) for all equipment.

· Train operators thoroughly on equipment usage, emphasizing avoidance of over or under-loading.

· Implement “Tips to Increase Laundry Equipment Efficiency in Hotels.”

· Establish penalties for misuse of equipment by employees as part of their employment conditions.

7. Hygiene, Safety & Compliance:

· Enforce strict hygiene and safety rules and regulations, incorporating them into procedures, job descriptions, and manuals.

· Conduct ongoing training and revision training on hygiene and safety, including:

Safe usage and storage of chemicals.

Safe operation of machines.

Personal hygiene standards.

Use of protective clothing.

Closing down procedures.

No smoking rules.

Emergency procedures.

· Ensure reminder notices are displayed in dangerous areas.

8. Purchasing & Inventory Control:

· Manage the purchasing of laundry supplies, chemicals, and standard tools, ensuring all purchases are approved by the Financial Controller and General Manager or Director.

· Set and revise re-order levels for supplies based on usage and delivery times, ensuring items are part of central stores stock where appropriate.

· Ensure dangerous chemicals are stored safely away from food, beverages, and fire risk items.

· Recommend changes in chemicals with final approval from the General Manager.

9. Energy Control:

· Implement and monitor measures to eliminate energy wastage (water, electricity, steam), including:

Ensuring washing machines and dryers run only with full loads.

Preventing taps from being left running.

Prioritizing the use of cold-water detergents where feasible.

Ensuring prompt repair of steam leaks.

Shutting off main steam valves when the laundry is closed.

Conducting regular equipment checks and maintenance (e.g., lubricating

bearings).

Turning off lights and water when closing down.

· Collaborate with the Engineer to prepare and implement an energy savings plan.

10. Additional Duties:

· Perform any Central Laundry Manager daily extra duties as required by the operations and General Manager.

 

Qualifications:

· Hotel Management , or Textile studies

· Minimum of 5to 7 years of experience in high-volume commercial or hotel laundry operations.

· Minimum of 3 to 5 years in a supervisory or management role within a laundry setting.

· In-depth knowledge of commercial laundry equipment, chemicals, textiles, and modern cleaning processes (laundry and dry cleaning).

· Proven ability to develop and implement SOPs, training programs, and quality control measures.

· Strong financial acumen with experience in budgeting, cost control, and revenue management.

· Excellent leadership, organizational, time management, and problem-solving skills.

· Ability to manage, motivate, and develop a diverse team.

· Exceptional attention to detail and a strong commitment to quality and efficiency.

· Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively with other departments and senior management.

· Proficient in computer applications (e.g., MS Office, inventory management systems).

.French Speaking