Key Account Support

Overview

We are recruiting!

Our client in Johannesburg is looking for a Key Account Support to join their team for a job vacancy within the Financial Services/Employee Benefits industry.

To apply or for more information follow the link below.

The Key Account Support role is essential in assisting the Key Account Management team with the operational execution of account-related tasks in the employee benefits sector. This role supports the delivery of exceptional service to strategic clients by ensuring effective coordination, administration, and communication. The incumbent will contribute to client retention, satisfaction, and growth through proactive relationship management and operational excellence.
Client Assistance & Relationship Management
Act as a reliable point of contact for client inquiries, ensuring prompt and professional responses.
Support in maintaining strong relationships with strategic customers by understanding their needs and helping align company solutions to their objectives.
Assist in resolving client issues or concerns by coordinating with internal teams for solutions.
Help maintain trust with existing customers through proactive communication and service excellence.
Operational & Administrative Support
Manage documentation and filing for key accounts, ensuring all records are up-to-date and accurately stored.
Prepare reports, presentations, and analyses related to client engagements and market trends.
Assist with the preparation of client meetings, including trustee meetings, ensuring all materials are compiled and presented effectively.
Monitor competitor activities and industry trends to provide insights to the Key Account Management team.
Collaboration & Process Improvement
Work closely with internal teams to support seamless execution of client-related processes.
Assist in streamlining new business processes and system integration efforts.
Provide administrative and operational assistance in executing campaigns, interventions, and business development initiatives.
Contribute to identifying areas for process improvement to enhance the overall client experience.
Finance & Risk Support
Assist in tracking key account budgets, expenses, and financial planning.
Support the management of risk assessment processes within the framework of underwriting and risk acceptance.
Help in monitoring the financial impact and return on investment of account-related initiatives.
General Responsibilities
Maintain professional and supportive relationships with internal and external stakeholders.
Ensure proper record-keeping and compliance with business policies.
Respond to queries or concerns from clients, service providers, and internal teams within set timelines.
Participate in team initiatives focused on innovation, collaboration, and performance optimization.

Competencies
Ability to comprehend and communicate detailed instructions orally and in writing,
Must be well spoken and be able to relieve reception.
Must be computer literate
Ability to multi-task and establish priorities.
Exhibit initiative, responsibility and flexibility
Strong communication and problem-solving skills
Able to create alternative solutions to problems.
Excellent time management and project management skills.
High level of sound and independent judgement and reasoning.
Ability to interpret and implement company policies and procedures
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
On ‘ad hoc’ requirements may sometimes include the setting up and assisting with work functions.
First Aid skills and/or certificates are considered assets.
Must be able to schedule and prioritize work for self
QUALIFICATIONS & REQUIRED KNOWLEDGE
A relevant Diploma, BCom, or Bachelor’s Degree in Business, Finance, or a related field.
1–3 years of experience in an administrative, coordination, or support role, preferably within the employee benefits or financial services industry.
Basic understanding of pension funds, group risk, or medical schemes is advantageous.
Strong administrative, coordination, and organizational skills.
Ability to analyze reports, track data, and support process improvements.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable working with internal systems and CRM tools.