Sales Executive – Vehicle Sales

Overview

We are recruiting!

Our client in Lusaka is looking for a Sales Executive to join their team for a job vacancy within the automotive industry.

To apply, or for more information, follow the link below.

Sales Executive – Vehicle Sales

Reporting to: Sales Manager

JOB PURPOSE

The Sales Executive function in the business is:

• To be the principal contact point between the Sales Department and the Customer.
• To effectively manage and grow a customer database with the key objective of maximizing the sales of vehicles & Accessories at, or above the set profit objectives.
• To ensure that all Customers Sales experiences exceed their expectations.
• To actively participate in Marketing activities.

KEY RESPONSIBILITIES

The Sales Executive is responsible for:

• Meeting the set sales objectives at, or above, the set gross profit target.
• Exceeding the set target for Customer Satisfaction Surveys both those conducted by the Manufacturers or internally.
• Identifying new or potential business opportunities to grow the Brands market shares within Zambia.
• Managing and constant engagement with designated key clients’ accounts.
• Meeting all reporting requirements within the deadlines.
• Management of their CRM database
• For adherence to all controls, such as but not limited to HR Guidelines, SOP’s, PACI controls, etc.

 MAJOR TASKS AND DUTIES

List of major tasks required to be performed on this job:

• The analysis of the market and develop individual strategies to meet your set objectives and targets.
• To create individual annual, monthly and weekly action plans to ensure that individuals sales activities and performance parameters are achieved.
• To accurately forecast their monthly and quarterly sales and model mix.
• To ensure that the Show room is maintained to the Brands Standards and that all vehicles displayed are in immaculate condition to be demonstrated to Customers, battery charged, clean and polished, etc.
• To promote housekeeping standards and keep workstation clean and organized.
• To ensure that the Brands Standards are adhered to – including but not limited to:
• Customer Quantifying and Model Identification
• Presentation of Vehicles following the 6-Position Walk Around
• Conducting of Demo Drives
• Vehicle Preparation for Delivery
• Vehicle Hand Over and Post-delivery contact.
• To actively prospect both established and prospective customers through:
• Personal contact – by visit, invitation to show room, during marketing events.
• Telephonic or On-line meetings
• E-Mails
• Alternative / innovative ways
• To adhere to visitation and contact guidelines / requirements for key account customers.
• To manage web enquiries as per company guidelines and requirements.
• To maintain an accurate and up to date Customer database – ensuring the recording of all relevant contact points with customers in the database.
• To open and maintain sales files as per company procedures – ensure that all the sales files required documentation / contents are accurate and filed correctly and in order.
• To quantify prospective deals by percentage where 100% is definite sale and 10% is improbable:
• To manage their orders in liaison with Logistics Team and to effectively communicate with Customers regarding delivery of their orders.
• To receive, handle and manage Customer complaints or concerns and ensure the speedy resolution.
• To contribute towards and actively participate in Brand or Company marketing initiatives.
• To compile daily, weekly, monthly reports as required and ensure their submission ahead of deadlines.
• To report lost sales and analysis of the reasons.
• Any other duties that may be required from time to time.

 PROFESSIONAL DEVELOPMENT

The Sales Executive shall actively engage in personal and professional development including but not limited to the following:

• Actively participate in all training programs as required by the relevant Brands or by by Management.
• Maintain a thorough knowledge of all products / models.
• Know the competitors’ products and understand local market influences.
• Understand and actively participate in all Dealershiop promotions including special Parts & Service Campaigns
• Identify areas of individual weakness and formalise training (internal or external) in conjunction with the Sales Manager & Training Manager.

KNOWLEDGE/SKILLS

• Holder of diploma in Sales or any other relevant qualification acceptable to Management.
• At least Three years’ experience in the automobile sales industry
• Be well versed with General Computer Skills including Microsoft Office Packages
• Ability to work under pressure, to tight deadlines and multitasking.
• Good communication skills, both written and verbal
• Strong organisational, analytical & Interpersonal skills
• Sales closing skills and Leadership skills
• Team player spirit and collaborative skills
• Available to work extended hours.

 DRIVING SKILLS

Driver license for manual transmission vehicles and automatic.

ANALYITICAL REQUIREMENTS/RESOURCEFULNESS

A good level of required analytical skills and integration of diverse facts or units as well as level of independence needed to solve problems or develop new programs, methods.

Analytical skills Intermediate

Requires thorough understanding of the market and products through complex analysis (including facts and perceptions) and by applying considerable judgment.

Normal Resourcefulness

Ability to think on your feet – requires refinement of established procedures and frequent independent thinking to understand the Customers’ needs/requirements and package active arguments that meet the Customer expectations.

 JOB RESPONSIBILITY

This section describes the level of decision-making authority and scope of impact (either on budget and/or organizational function).

Decision making Regulated:

Formulates recommendations with clear argument however decisions are made on higher level.

Scope of impact Medium

Has impact on planning product requirements by presenting clear arguments based on market forces.