Overview
We are hiring!
Our client in Gauteng, South Africa is looking for an Account Manager to join their team for a job vacancy within the IT industry.
To apply or for more information follow the link below.
Main Purpose
To build and grow client base by being pro-active with clients, ensuring they get superior service and added value. Building and strengthening client relationships to achieve long-term partnerships. Partnering with the technical team to deliver expert technical support and advice. Drive customer capability building awareness initiatives across, products services and new technology trends. Deliver a superior customer experience by managing client’s needs and expectations.
Responsibilities
Account Management
- Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals.
- Convert leads into sales & generate appropriate SLA’s leveraging best practice sales methodology.
- Conduct client audits for the purpose of providing quotations as well as with existing clients for SLA renewal / SLA review / IT recommendations.
- Build and maintain client relationships post sales.
- Develop and Implement call cycles, processes and routines to proactively engage & maintain client relationships.
- Partner clients strategically by demonstrating exceptional client & IT knowledge and providing business relevant advice & support in advance of need.
- Anticipate client needs based on business growth and technical expertise and support their IT infrastructure development including supporting preventative maintenance to ensure business continuity& competitive advantage through IT enablement – long term.
- Demonstrate a strong understanding of client business needs, develop proposals for products and services and communicate how these technical value-added solutions will address those needs (strategically partner clients proactively)
- Partner the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments.
- Conduct business development and account management ethically ensuring the integrity and reputation of the company and or the client is not compromised (provide only what clients need / is relevant, ensure ethical business practices with client sand suppliers, etc.)
- Partner the technical team to create and document innovative, business relevant solution specifications for all clients (new and existing) based on needs analysis and audits.
- Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels.
- Partner technical teams on installations & new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions.
- Generate sales reports and present metrics and critical / key business information to clients for their business decision making
- Actively research and monitor the market and competitive landscape providing recommendations for differentiation & strategic decision making.
- Develop accurate sales forecasts demonstrating strong market (sales cycles, market potential, competitor activity, industry trends) and customer specific knowledge.
- Meet and exceed sales targets and goals (direct & indirect channels)
- Meet and exceed customer experience goals and objectives.
- Actively build partner and supplier relationships that are a source of leads and clients and or enable superior customer service to clients.
Business Development
- Beyond call ins and web generated leads, proactively identify sales growth opportunities across segments and industries and convert into operational sales plans on a monthly, quarterly and annual basis.
- Create a business development plan for the active pursuit of new clients through networking, cold calling and other methods identified.
- Proactively network and attend relevant forums / events as agreed to generate client sales (e.g. small business forums, industry forums, technical conferences etc.)
- Act as a brand ambassador for building brand awareness at every opportunity and promoting company products and services.
- Maintain up-to-date knowledge of industry trends, technical developments and government regulations e.g. POPI that effect target markets.
- Research and develop lists of potential customers; regularly follow-up on leads and developing leads, and act to close deals
- Determine sales strategies and goals for each product and service.
Requirements
- Minimum Matric qualification with strong background in sales and account management within the IT environment.
- Sale/IT Administration qualification advantageous.
- Minimum 3-5 years’ experience in sales within IT environment.
- Knowlege of IT – hardware & software including products, services & advisory
- Business writing/ reporting
Offering an attractive salary with commission structure.
If you do not receive feedback within 2-weeks of applying, please consider your application unsuccessful.