Overview

We are recruiting!

Our client in the insurance industry is looking for a dynamic and innovative People Operations Specialist to bring new leadership and expertise to their group-wide People Operations function. This position will be based in Nairobi, Kenya. You will play a crucial role in creating a structured environment implementing inclusive policies and procedures, managing talent acquisition and development, initiating employee engagement and retention strategies, fostering a positive work environment, and contributing to the overall success of the organization. The ideal candidate will have a strong background in HR practices, excellent communication skills, and a deep understanding of the unique challenges and opportunities within the insurance industry.

For more information, follow the link below.

Key Responsibilities:

Strategy & Systems

  • Develop an Employee Experience (EX) strategy aligned to the organisation’s Customer Experience (CX)strategy encompassing all stages of the employee lifecycle aimed driving employee engagement and productivity.
  • Create departmental charters with clear roles and responsibilities, aligned to competency frameworks and identified career & learning pathways.
  • Using employee persona’s build personalised and modular people systems (including competitive
    compensation and benefits, benchmarked to industry and country standards, learning & development programmes, health & well -being) across our client’s operating locales and functions that are rooted in local law and context but are systematic and equitable across the organisation.
  • Review existing and create accessible HR policies and procedures that are up to date, in line with local law, and that build and improve organisational culture.
  • Support each of our offices to administer human resources optimally for their context and team composition.
  • Work with the Technology Team in delivering a tech- enabled employee experience platform (e.g intranet site) that promotes accessibility, clear team and group wide communication, collaboration and transparency.

Talent Acquisition, Onboarding, and Development

  • Work with hiring managers to map new positions, including setting salary ranges, crafting job descriptions, filtering applications, reviewing psychometric assessments and curating practical assessments that drive informed decisions on hiring.
  • Build hiring manager calibration capacity across the organization, to ensure that we uphold not only our high standards in evaluation but also ensure a positive, empowering candidate experience.
  • Set up our Hiring Committee to approve all new hires into the organisation that meet the required high standards.
  • Run a swift and effective full cycle hiring processes as needed, from sourcing candidates to conducting interviews to preparing offers.
  • Oversee new employee orientation and partner with hiring managers to build thoughtful and tailored onboarding plans and support in ensuring consistency in building out objectives and key results aligned to the organisational strategy.
  • Provide strategic direction and contribute to planning for employee and team professional development, leadership development and coaching, and succession planning.
  • Build our employer brand equity in the market through innovative and effective talent acquisition strategies.

Administration and compliance

  • Administer a full suite of benefits for our staff.
  • Serve as the primary employee relations contact for our staff and act as a trusted advisor in addressing concerns related to HR matters.
  • Mediate and resolve employee relations issues to promote a positive work environment.
  • Work with teams to ensure organisational and regulatory compliance in all country offices.
  • Support the conversation around the safety & security of our people and within business continuity planning.

Management and Culture

  • Partner with managers at all levels to develop our management culture and practices, including staff training and development.
  • Analyse, re-design and roll-out organisational performance management systems.
  • Consider and craft initiatives to facilitate learning and engagement, including building out communities of engagement, resource curation, pulse surveys, check in cycles, training and evaluation to deliver behavioural change and productivity improvements.
  • Guide our organisation to examine what diversity, equity, and inclusion mean in our various contexts and what we need to do to better live our values of empowerment, collaboration, and solidarity.
  • Deliver a distinctive environmental and social footprint for the Group that complements its core values and proposition in the market.
  • Potential to directly manage a People Operations Coordinator in the future.

Qualifications:

  • Bachelor’s degree in human resources, Business Administration, or a related field; Master’s degree or recognised HR certification is a plus.
  • Proficient in HRIS systems and Microsoft Office Suite.
  • Proven experience of 10 years or more in a similar People Operations or HR leadership role.
  • Change management certification is a plus.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to build and maintain positive employee relations.
  • Strategic and creative thinker with a proactive and problem-solving mindset.
  • Ability to influence people behaviour.
  • Innovative mindset with proven ability to challenge and redefine traditional HR practices.
  • Strong understanding of global HR standards, combined with knowledge of local market practices in Kenya, Tanzania & Mauritius.
  • Tech embracing to drive productivity through automation and promoting collaboration.
  • Strong attention to detail and a passion for data accuracy.
  • Ability to work independently and as part of a team.
  • Strong organizational and project management skills.

Qualified candidates are welcome to apply. Only short-listed candidates will be contacted.