Overview
PRI is Hiring an Complaints Manager
Functions:
• Ensure the implementation of the compliance management structure;
• Ensure a healthy relationship with regulatory and supervisory bodies and ensure that
all items required by regulators are promptly attended to by the various areas of the institution,
assertively and with representativeness and reliability;
• Ensure the approval and implementation of the institution’s existing policies, ensure their publication and facilitate access for employees;
• Organize workshops and training programs to improve the efficiency of customer service;
• Supervise the customer support team;
• Maintain an inventory of customer complaints to analyze them and improve company standards.
Requirements:
• Degree in Accounting and Auditing or Economics or related field.
• 5 years of professional experience in the Compliance or Risk area.
• Knowledge of regulatory, banking, foreign exchange, procedural and commercial regulations.
• Knowledge of the English language.
