Overview
We are hiring!
Our client in Gauteng, South Africa is looking for a Tier 2 Support Technician to join their team for a job vacancy within the IT industry.
To apply or for more information follow the link below.
Main Purpose
To provide basic and mid-level Desktop, network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.
Responsibilities
- Retention of the client by giving exceptional service.
- Efficiency and effectiveness resulting from improved technical service deliver.
- Data accuracy and relevance for managing the business operations.
- Delivering the service three times faster than the client expects with high levels of communication.
Requirements
- At least 5+ years of active and current experience in the Tier 2 arena.
- All technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.
- Technical troubleshooting and problem resolution.
- Solution orientation/Problem Solving.
- Process orientation.
- Relationship Management & Conflict Resolution
- Willing to go the extra mile as needed.
Please note a fixed term contract for three-months will be offered to the successful candidate. Based on the outcome of performance reviews, a permanent contract may be considered.
If you do not receive feedback within 2 weeks of applying, please consider your application unsuccessful.
