{"id":9459,"date":"2025-10-31T08:34:42","date_gmt":"2025-10-31T06:34:42","guid":{"rendered":"https:\/\/www.priconsultants.com\/vacancies\/?post_type=job_listing&#038;p=9459"},"modified":"2026-01-30T00:05:18","modified_gmt":"2026-01-29T22:05:18","slug":"general-manager-22","status":"expired","type":"job_listing","link":"https:\/\/www.priconsultants.com\/vacancies\/job\/9695","title":{"rendered":"General Manager"},"content":{"rendered":"<p><strong>We are recruiting!<\/strong><\/p>\n<p><strong>Our client in Harare is looking for a General Manager to join their team for a job vacancy within the hospitality industry.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Oversee day-to-day operations across all outlets under management.<\/li>\n<li>Ensure consistent adherence to Standard Operating Procedures (SOPs) and food safety regulations.<\/li>\n<li>Implement and monitor operational checklists, opening\/closing routines, and hygiene standards.<\/li>\n<li>Conduct regular store audits and follow up on action plans.<\/li>\n<li>Champion a culture of exceptional service delivery at all touchpoints.<\/li>\n<li>Monitor customer satisfaction through feedback, mystery shopper reports, and surveys.<\/li>\n<li>Address and resolve escalated customer complaints within agreed turnaround times.<\/li>\n<li>Implement customer retention and loyalty initiatives.<\/li>\n<li>Drive sales performance, Average Transaction Value (ATV), and profitability.<\/li>\n<li>Prepare and manage store budgets, P&amp;L statements, and cost controls.<\/li>\n<li>Monitor and optimize key cost drivers (labour, wastage, utilities, stock variances).<\/li>\n<li>Identify growth opportunities through menu innovation, upselling, and promotions.<\/li>\n<li>Recruit, train, mentor, and retain high-performing managers and team members.<\/li>\n<li>Lead succession planning and internal talent development for future growth.<\/li>\n<li>Foster an inclusive, safe, and disciplined work culture.<\/li>\n<li>Maintain product consistency aligned with brand recipes and standards.<\/li>\n<li>Enforce Frostline quality, recipe adherence, and presentation standards.<\/li>\n<li>Work closely with Supply Chain &amp; Quality teams to resolve supply or quality issues.<\/li>\n<li>Support new store openings and refurbishment initiatives.<\/li>\n<li>Ensure compliance with statutory requirements (health inspections, licensing, labour laws).<\/li>\n<li>Maintain accurate operational documentation and audit trails.<\/li>\n<li>Mitigate operational risk through proactive planning and issue tracking.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualifications &amp; Experience<\/strong><\/p>\n<ul>\n<li>Degree or Diploma in Business Management \/ Hospitality \/ Food &amp; Beverage or related field.<\/li>\n<li>Minimum 5\u20137 years\u2019 experience in QSR or hospitality management, with at least 3 years in a managerial role.<\/li>\n<li>Experience in multi-site or multi-store leadership is a distinct advantage.<\/li>\n<li>Proven record of financial management and people leadership<\/li>\n<li>Strong commercial acumen<\/li>\n<li>Excellent people management and coaching skills<\/li>\n<li>Operational discipline and attention to detail<\/li>\n<li>Customer-first mindset<\/li>\n<li>Problem-solving and decision-making ability<\/li>\n<li>Communication and interpersonal skills<\/li>\n<li>Ability to thrive in a fast-paced and high-volume environment<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If you qualify, please email your cv in plain <strong>MS Word<\/strong> format to: <a href=\"mailto:pchinenere@priconsultants.com\">pchinenere@priconsultants.com<\/a><\/p>\n","protected":false},"author":18,"featured_media":5344,"template":"","meta":{"_promoted":"","_application":"pchinenere@priconsultants.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[117],"job-types":[114],"class_list":["post-9459","job_listing","type-job_listing","status-expired","has-post-thumbnail","hentry","job_listing_category-hospitality","job_listing_type-available","job-type-available"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Manager - PRI Vacancies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.priconsultants.com\/vacancies\/job\/9695\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Manager - PRI Vacancies\" \/>\n<meta property=\"og:description\" content=\"We are recruiting! 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